Privacy Policy
RankSpires Privacy Policy
This Privacy Policy explains how RankSpires collects, uses, discloses, retains, transfers, and safeguards personal information when you visit rankspires.com, use the public site, create an account, purchase access, contact support, or use the generation workflow. It is written to describe our current practices clearly for users who may access the service from Canada, Québec, the United States, the European Union, France, and other regions, without claiming legal certifications or compliance statuses that are not expressly stated here.
Effective date: May 5, 2026
1. Organization and privacy contact
RankSpires is an AI-powered software service for generating e-commerce marketing and SEO assets. RankSpires is responsible for the personal information it controls under this policy.
RankSpires Privacy Team
Email: support@rankspires.com
Responsible privacy contact for requests about access, correction, deletion, portability, objection, withdrawal of consent, or complaints.
2. Information we collect
We collect only the categories of information reasonably necessary to operate the service, authenticate users, process one-time payments, respond to support requests, improve product reliability, measure funnel performance, and comply with legal obligations.
| Category | Examples | Primary purposes |
|---|---|---|
| Account and identity data | Name, email address, login method, account identifier, session state | Sign-in, session continuity, entitlement access, support |
| Product briefs and generated content | Product title, description, category, language, prompts, generation history, generated outputs, saved drafts | Generate content, let users review prior work, troubleshoot issues, improve workflow reliability |
| Transaction and entitlement data | Order identifiers, plan type, timestamps, payment status, entitlement status, limited payment metadata supplied by PayPal | Fulfill purchases, activate access, support refunds, accounting, fraud checks, and disputes |
| Support and contact data | Name, email, subject, message content, support metadata | Respond to inquiries, troubleshoot, document support continuity |
| Technical, cookie, and analytics data | Device context, browser type, referrer, page views, events, IP-derived signals, UTM parameters, cookie or storage identifiers | Security, attribution, performance measurement, fraud prevention, and service improvement |
3. Why we use personal information
We use personal information to deliver the service you request, authenticate users, maintain accounts, process one-time payments, confirm entitlements, answer support requests, investigate technical issues, improve the product experience, protect the service against misuse, and meet legal obligations.
Depending on the context, our legal basis may include consent, the performance of a contract, legitimate interests in operating and improving the service, and compliance with applicable law.
5. Processors and service providers
We use carefully selected processors and service providers to operate RankSpires. These providers may include hosting infrastructure, authentication services, payment processors such as PayPal, analytics services, storage systems, and operational support vendors. We may also share information when required by law, to respond to valid legal requests, to protect the service or our users, or in connection with fraud prevention, dispute resolution, or a business transfer. Providers and recipients are expected to process data only for authorized purposes and under appropriate safeguards.
| Processor type | Purpose | Typical information involved |
|---|---|---|
| Authentication provider | User sign-in, session issuance, identity continuity | Account identifiers, session state, return URLs |
| Payment processor | Checkout, payment confirmation, dispute handling | Order IDs, payment metadata, entitlement references |
| Hosting, application and storage providers | App delivery, files, logs, operational continuity | Technical logs, stored content, support context |
| Analytics provider | Traffic and funnel measurement | Page metadata, event metadata, attribution parameters |
6. Retention
We keep information only as long as reasonably necessary for the purposes described in this policy, including service delivery, entitlement verification, security monitoring, customer support, refund handling, dispute resolution, and legal compliance. Retention periods vary by data category. For example, transaction records and entitlement history may be retained longer than analytics event data because they are needed to verify paid access and respond to disputes. When possible, we delete or anonymize data that is no longer needed, while keeping information that must be retained for accounting, payment processing, fraud prevention, security, or legal obligations.
7. International transfers and safeguards
Some service providers may process or store information outside Quebec or Canada. Where that happens, personal information may become subject to the laws of those jurisdictions. RankSpires uses contractual, technical, and organizational safeguards intended to protect information appropriately during cross-border processing.
8. Security and incident handling
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, loss, alteration, or disclosure. Measures may include encryption in transit, access controls, environment separation, structured logging, abuse monitoring, and entitlement validation.
If a privacy or security incident creates a real risk of significant harm where notification is legally required, we will investigate, contain the issue, document it internally, and notify affected individuals and regulators as required by applicable law.
9. Your rights
Depending on where you live, including in Québec, elsewhere in Canada, the United States, the European Union, France, or other regions with privacy protections, you may have rights to access personal information, request correction, request deletion, request portability where applicable, object to certain processing, withdraw consent where processing is based on consent, ask how automated tools affect you, and file a complaint with a privacy authority.
You may request the deletion of your RankSpires account or personal data at any time by contacting us at support@rankspires.com. For security reasons, we may need to verify your identity before processing the request. We will respond to deletion requests within a reasonable timeframe and, where applicable, within one month as required by applicable data protection laws. When possible, we will delete or anonymize personal account data and generated content linked to your account. However, some information may need to be retained when required by law, accounting, payment processing, fraud prevention, security, or dispute resolution obligations. Deleting your account may permanently remove access to your saved generations, account history, and active access rights.
10. Marketing emails
We will only send marketing emails where permitted by law. Marketing emails will include a way to unsubscribe. Service and transactional emails related to account access, purchases, security, support, and entitlement updates may still be sent when necessary to operate RankSpires.
11. Children’s privacy
RankSpires is not directed to children, and we do not knowingly collect personal information from minors in violation of applicable law. If you believe a child provided information improperly, contact us so we can review and remove the information where appropriate.
12. Changes to this policy
We may update this Privacy Policy when our service, legal obligations, processors, analytics practices, or security approach change. When we make material updates, we will revise the effective date on this page and may provide an additional notice on the website or inside the product when appropriate.